*All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. I am still so perplexed as to how many people LOVE this bed. I am awaiting delivery of a serta, from a real store that sells real mattresses. Horrible! Can't return these things without a huge hassle. For a side sleeper, I wake up feeling like I got into a fight with myself, lol, someone boxed on my arms all night, or for the few hours at a time I can stand. I know temperature affects the gel, and I do suspect my drafty Michigan attic bungalow bedroom does said gel no favors, but this bed is hard as a rock. ![]() Sounds like a hard shot dropping in wet sand. I've never slept in a sand trap, but that what it sounds like when your body hits the bed. Now, I did read the occasional one star review, and there were people who said the same thing. It filled out nicely the cover is pretty and feels good. I gave the bed in a box concept one more chance. I was happy to get it, the first bed in a box experiment failed, and I wanted a good nights sleep. The reviews on this matress are very good. I took a gamble and ordered a memory foam, thinking springs were not the way to go with these bed in a box beds, and the foam would be better. The first one was a zinus interspring, and it only was good for a year. It’s nit worth the headache or the backache. I thought I’d give it a try to see if we could keep it and after ten minutes my back was killing me. The packaging almost seems as though it is the industrial freight box that should have been removed for individual sale. ![]() How else would you know? Also, speaking of the packaging, it’s a guarantee that the box will be absolutely destroyed by the time you finally get it open. Therefore, when, in our case, it doesn’t even measure out to be the measurements it said it would, and for a full size is then way too small, there is absolutely no way to return it it in its original packaging. Most importantly, the buyer can not tell how it will expand or ultimately be without unboxing it and letting it do its thing. I read reviews that said this mattress was good quality and very comfortable.
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